Advanced Customer Experience
Team Rayden Interactive holds the torch to enhance customer experience across the entire customer lifecycle. We wear many hats to directly hand-hold customers for digitization, world-class integration and insightful analytics to provide customer delight.
Client Services
Accelerating customer’s product implementation and adoption is the prime focus of our services team. We configure, implement and augment product implementation models to help clients experience the full potential of our world-class solutions. We possess the business and technical understanding to help overcome challenges like unstructured data and solutions integration into multiple industry leading legacy platforms.
Client Success
The client success teams hand-hold client partners to maximize the true potential of our client’s applications. The quick adoption and early success is critical to creating a value ecosystem for end users and an avenue to integrate more service offerings in the future. The team facilitates a cross-sell of solutions and contract renewals for our clients.
Product Support
Our product support experts enable monitoring and management, application support, technical support and a community of users to build product traction and knowledge equity. Their efforts help our clients tackle fast-paced, technology-driven demands swiftly with more than 97% SLA track record.
Healthcare Data Management
We aim to minimize operational inefficiencies for clients by digitizing fax-based or manual referrals into automated digital appointments. Our large team of experts understands structured database management, quality assurance and digitization. We have delivered over 150k digitization touchpoints for more than 150 clients.
Product Training
We believe that business is people-oriented, and knowledge transfer is key to sustenance. Our creative team uses tools such as Camtasia, Storyline, and Captivate to create SCORM-compliant courses to ensure quick product proficiency amongst all users.
Client Advocacy
Our specialized team effortlessly juggles reference programs, surveys, competitive intelligence support, and sales support to secure a high-quality brand experience of our client’s products for various client groups.