Rayden Interactive is looking for an Analyst, Client Services to join our team! You will be
responsible for designing and implementing a solution, growing revenue through upsell
opportunities, maintaining high conversion rates, and increasing overall client satisfaction.
Furthermore, you will partner alongside our experienced Client Solutions team to fully
engage the client at all levels, including executive, and work cross-functionally with
departments like Product and Sales to execute specific initiatives designed to maximize
business value for our clients.
Our mission is to create a better, more engaging healthcare experience by helping
healthcare providers better understand their patients. You will contribute to our mission by
optimizing a solution that best fits the needs of our clients. Clients include primary care,
single-specialty and multi-specialty practices, health systems, and hospitals. The position
interacts with clients virtually. Highly organized individuals with excellent communication
skills and a strong desire to learn who thrive in a fast-paced environment will excel in this
role.
You will:
• Master technical product functionality to provide expert consulting services in the
areas of workflow analysis, training, build, testing, go-live support, and post go-live
optimization
• Lead and/or Phreesia implementation projects and maintain complete
understanding of contract deliverables and appropriate project scope, while
serving as the primary point of contact for the client
• Demonstrate necessary technical skills and the ability to understand and
communicate details of client’s configuration, admin pages set up, integration,
client workflow and other details of integrated product capabilities
• Communicate effectively with current and prospective clients to understand the
value Phreesia can bring to their organization, while conveying the ideal patient
and staff experiences
• Pre and post go live, closely collaborate with Phreesia teams, including Sales,
Product Management, Interfaces, Client Success and Deployment, to ensure we are
meeting client commitments and providing the appropriate solution
• Track project using a predefined project plan to deliver on time and utilize CRM
platform documenting playbook tasks and upsell opportunities
• Grow revenue by identifying clients that have the opportunity for add on/upsell
products, demonstrate those products, then implement them
• Handle client escalations and appropriately escalate to senior resources
• Proactively identify project risks and collaborate with team on mitigation steps
You have:
• Bachelor’s Degree required
• 4+ years’ experience in project management, implementation, and/or
configuration with international clients preferred (United States preferred)
• SaaS or Healthcare Technology experience preferred
• Confident, high energy, self-motivated and a true team player
• Ability to prioritize multiple demands in a fast-paced and dynamic environment
• Ability to work with customers to understand their needs and develop custom
solutions
• Ability to lead and/or support multiple, complex implementation projects at once
• Superior leadership, influence, interpersonal communication, presentation, meeting
facilitation, and telephone skills
• Skilled at anticipating and solving problems
Shift time:
- 03:30 pm – 12:30 am (IST)
- 05:30 pm-2:30 am / 06:30 pm – 03:30 am (IST)
- 09:30 pm – 06:30 am (IST)
Weekly Rejuvenation Breaks – Saturday & Sunday
Who we are:
Rayden Interactive, the brainchild of a born entrepreneurial duo, was founded in 2019. We
take pride in partnering with Phreesia, Inc to facilitate seamless patient intake
management through their path-breaking SaaS product, the Phreesia Patient Intake
Software.
We provide services related to UI/UX Designing and Development, Market Research,
Product Support and more. With our clan of domain specialists, skilled engineers, and
passionate designers, we work together to create new benchmarks of healthcare service,
and ease millions of human-medicine interfaces. Through an honest, creative, and humancentric approach, we deliver enhanced patient experiences.
Our strength and the secret behind our team growing 100x in three years is our culture,
which is built around fairness, transparency, and trust. We believe that great work-life
balance and equal opportunities for growth are key to fueling a career ascent at the
workplace. Rayden Interactive is proudly certified by the Great Place To Work Institute, the
gold standard of global employer brands.
We champion our people, they champion us –
Rayden Interactive – www.raydeninteractive.com
Phreesia – www.phreesia.com