We are looking for an Associate Manager for our Client Solutions team. You will manage,
coach, and mentor a team of ~12-15 Client Services/ Success members as they
collaborate with their peers on the Client Services and Client Success teams to help
design and implement a Phreesia solution that maximizes value for the client. The
Associate Manager will be responsible for successful implementation and optimization
of Phreesia product to new client and build a strong relationship with the existing clients.
Our mission is to create a better more engaging healthcare experience by helping
healthcare providers better understand their patients. These clients include specialty
groups, regional multi-specialty practices, and hospitals. The position is a part of and
interacts with the Client Solutions team virtually and the Analyst team onsite. Our Client
Solutions team allows practices to better understand their patients by configuring and
implementing our solution to best fit the needs of our clients.
You will –
• Supervise and manage a team of approximately ~12-15 Analysts/ Senior Analysts
• Collaborate with Phreesia teams, including Support, Account Management,
Product
• Management and Sales, and Leadership to address client and internal issues
• Maintain complete understanding of contract deliverables to ensure projects are
delivered on time and within budget
• Work with Analysts, Associates, Consultants, and Managers to develop & refine
• implementation tools and processes
• Perform gap analysis to identify implementation issues and consult on options to
address issues
• Support go-live activities, observing results, refining and driving continuous
delivery improvement
• Maintain an understanding of how the application is used and configured
• Communicate effectively at all levels
• Drive Client Success teams to increase product utilization
• Increase penetration of add-on products across the customer base.
• Help strategize and achieve bookings/ upsell targets to the team.
You have:
• Bachelor’s degree required; Master’s degree preferred
• 2-4 years of people leading experience into client facing roles / leading PM,
Consulting, and/or Implementation teams, ideally working for a healthcare technology
vendor or SaaS based organization.
•Healthcare background preferred
• Ability to drive results and hold internal stakeholders accountable
• Superior leadership, influence, communication, interpersonal, written, and
telephone skills
• Ability to work with your peers to understand a client’s needs and develop
custom solutions
• Ability to prioritize multiple demands in a fast-paced and dynamic environment
• Skilled at anticipating and solving problems
• Experience implementing a SAAS Solution preferred
• Strong analytic and quantitative skills
• Incredibly organized, disciplined, and process-oriented
Shift Time –
• IST 03:30 PM – 12:30 AM
• IST 05:30 PM – 02:30 AM/ IST 06:30 PM – 03:30 AM
• IST 9:30 PM to 6:30 AM (PST & MST clients)
Weekly Rejuvenation breaks – Saturday & Sunday
Who we are:
Rayden Interactive, the brainchild of a born entrepreneurial duo, was founded in 2019. We
take pride in partnering with Phreesia, Inc to facilitate seamless patient intake
management through their path-breaking SaaS product, the Phreesia Patient Intake
Software.
We provide services related to UI/UX Designing and Development, Market Research,
Product Support and more. With our clan of domain specialists, skilled engineers, and
passionate designers, we work together to create new benchmarks of healthcare service,
and ease millions of human-medicine interfaces. Through an honest, creative, and humancentric approach, we deliver enhanced patient experiences.
Our strength and the secret behind our team growing 100x in three years is our culture,
which is built around fairness, transparency, and trust. We believe that great work-life
balance and equal opportunities for growth are key to fueling a career ascent at the
workplace. Rayden Interactive is proudly certified by the Great Place To Work Institute, the
gold standard of global employer brands.
We champion our people, they champion us –
Rayden Interactive – www.raydeninteractive.com
Phreesia – www.phreesia.com