We are looking for a Sr. Manager for our Client Solutions team. You will manage, coach, and mentor a team of ~80-100 Client Services/ Success members as they collaborate with their peers on the Client Solutions team to help to design and implement a Phreesia solution that maximizes value for the client. Furthermore, the Manager will be responsible for many clients’ implementation and optimization success by supervising, teaching, and guiding the completion of the setup, build testing, and reporting of Phreesia’s products.
Our mission is to create a better more engaging healthcare experience by helping healthcare providers better understand their patients. These clients include specialty groups, regional multi-specialty practices, and hospitals. The position is a part of and interacts with the Client Solutions team virtually and the Analyst team onsite. Our Client Solutions team allows practices to better understand their patients by configuring and implementing our solution to best fit the needs of our clients.
You will –
- Supervise and manage a team of approximately Analysts ~80-100 Analysts/ Senior Analysts
- Collaborate with Phreesia teams, including Support, Account Management, Product Management and Sales, and Leadership to address client and internal issues
- Maintain complete understanding of contract deliverables to ensure projects are delivered on time and within budget
- Work with Analysts, Associates, Consultants, and Managers to develop & refine implementation tools and processes
- Perform gap analysis to identify implementation issues and consult on options to address issues
- Support go-live activities, observing results, refining and driving continuous delivery improvement
- Maintain an understanding of how the application is used and configured
- Help strategize and achieve bookings/ upsell targets to the team.
You have:
- Bachelor’s degree required, Master preferred
- 15+ years of experience
- 5 to 7 years of people leading experience into client facing roles / leading PM, Consulting, and/or Implementation teams, ideally working for a healthcare technology vendor or SaaS based organization.
- Healthcare background preferred
- Previous management experience required
- Ability to drive results and hold internal stakeholders accountable
- Superior leadership, influence, communication, interpersonal, written, and telephone skills
- Ability to work with your peers to understand a client’s needs and develop custom solutions
- Ability to prioritize multiple demands in a fast-paced and dynamic environment
- Skilled at anticipating and solving problems
- Experience implementing a SAAS Solution preferred
- Strong analytic and quantitative skills
- Incredibly organized, disciplined, and process-oriented
Shift time: 3:30pm -12:20am , 5:30pm – 2:30am or 6:30pm -3:30am IST.
Weekly Rejuvenation breaks – Saturday & Sunday
Who we are:
Our strength and the secret behind our team growing 100x in three years is our culture,
which is built around fairness, transparency, and trust. We believe that great work-life
balance and equal opportunities for growth are key to fueling a career ascent at the
workplace. Rayden Interactive is proudly certified by the Great Place To Work Institute, the
gold standard of global employer brands.
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To understand more about the company, please go through these websites –
Rayden Interactive – www.raydeninteractive.com
Phreesia – www.phreesia.com