Rayden Interactive is looking for a Senior Analyst, Client Success to join our team! You will
be responsible for driving adoption and utilization of products, growing revenue through
upsell opportunities, maintaining high contract renewal rates, meeting bookings targets,
and increasing overall client satisfaction. Furthermore, you will partner alongside our
experienced Client Solutions team to fully engage the client at all levels, including
executive, and work cross-functionally to execute specific initiatives designed to maximize
business value for our clients.
Our mission is to create a better, more engaging healthcare experience by helping
healthcare providers better understand their patients. You will contribute to our mission by
optimizing a solution that best fits the needs of our clients. Clients include primary care,
single-specialty and multi-specialty practices, health systems, and hospitals. The position
interacts with clients virtually. Highly organized individuals with excellent communication
skills, international business experience, and a strong desire to learn who thrive in a fastpaced environment will excel in this role.
You will:
• Manage client satisfaction through exceptional service resulting in client retention
and expansion
• Drive adoption of specific products and features within the product, ensuring
maximum business benefits for the client
• Grow revenue to hit bookings targets by identifying clients that have the
opportunity for add on/upsell products, demonstrate those products, then
implement them
• Master the technical product functionality to provide consulting on workflow and
develop client solutions
• Partner with client decision-makers and key business leaders to present Business
Reviews.
• Proactively address client risks based on product usage trends and key
performance indicators
• Utilize CRM platform documenting playbook tasks and upsell opportunities
• Collaborate with different teams, including Market Development, Support, Product
Management, Client Services and Sales to address customer issues
• Manage escalations following best practice with support of leadership team
• Be a client advocate while capturing client feedback and reporting and prioritizing
requests to our Product Management team
• Coordinate internal account team effort and promote best practices with team
members to continually improve the quality, effectiveness, and efficiency of our
processes
• Support and drive change management process and actively help to gain buy-in
from peers on new initiatives
You have:
• Bachelor’s degree required
• 5+ years’ experience in client success and/or account management with
international clients required (United States preferred)
• SaaS or US Healthcare Technology experience preferred
• Experience generating opportunities and/or upselling to book of business
preferred
• Confident, high energy, self-motivated and a true team player
• Ability to prioritize multiple demands in a fast-paced and dynamic environment
• Ability to work with customers to understand their needs and develop custom
solutions
• Superior leadership, influence, communication, interpersonal, presentation,
meeting facilitation, and telephone skills
• Skilled at anticipating and solving problems
Shift Time –
• IST 03:30 PM – 12:30 AM
• IST 05:30 PM – 02:30 AM/ IST 06:30 PM – 03:30 AM
• IST 9:30 PM to 6:30 AM (PST & MST clients)
Who we are:
Rayden Interactive, the brainchild of a born entrepreneurial duo, was founded in 2019. We
take pride in partnering with Phreesia, Inc to facilitate seamless patient intake
management through their path-breaking SaaS product, the Phreesia Patient Intake
Software.
We provide services related to UI/UX Designing and Development, Market Research,
Product Support and more. With our clan of domain specialists, skilled engineers, and
passionate designers, we work together to create new benchmarks of healthcare service,
and ease millions of human-medicine interfaces. Through an honest, creative, and humancentric approach, we deliver enhanced patient experiences.
Our strength and the secret behind our team growing 100x in three years is our culture,
which is built around fairness, transparency, and trust. We believe that great work-life
balance and equal opportunities for growth are key to fueling a career ascent at the
workplace. Rayden Interactive is proudly certified by the Great Place To Work Institute, the
gold standard of global employer brands.
We champion our people, they champion us –
Rayden Interactive – www.raydeninteractive.com
Phreesia – www.phreesia.com