Rayden Interactive is looking for Sr Analyst, Product Support to join our team!
This role is responsible for the completion of configuration requests for Phreesia’s
clients. This role will heavily rely on client inbound requests through our support case
process. As the initial point of contact, you will be responsible for providing an excellent
level of customer service while effectively evaluating client requests, determining
appropriate completion dates, recommending appropriate workflow alternatives,
executing configuration changes, assisting with product navigation, and escalating
issues as required.
Through your experience as Sr Analyst, Product Support, you’ll be exposed to different
aspects of technical support, product configuration, and client management. We are
looking for someone who is analytical, detail oriented, comfortable in a fast-paced
environment, and has experience working with internal and external customers. This
position will provide you with a strong foundation of skills and capabilities to grow your
career in our configuration & product specialist team.
What You’ll Do:
- Provide an outstanding experience to customers throughout the support process
- Act as both the Subject Matter Expert and product Super User for the existing client
base - Evaluate requests by using required tools and checklist resources to properly
understand and complete configuration changes as requested by our clients. - Effectively document and gather information about all aspects of a client’s request
- Coordinate configuration change go-live dates with clients, or with our account
owner team. - Work closely with our product specialist team to ensure high quality is maintained for
every configuration request. - Manage multiple avenues of configuration requests including telephone, e-mail,
client portal
What You’ll Bring:
- University degree or college diploma, ideally in Computer Science, Engineering, or
a related technical field - 5+ Years of experience in a technical or customer support role
- Superior communication and interpersonal skills
- Comfortable working in a Windows environment
- Willingness to learn message transformation and exchange between disparate
systems - Ability to prioritize multiple demands in a fast-paced and dynamic environment
- Shift Timings- 5 PM – 2 AM or 6 PM – 3 AM IST, also in 9 pm – 6 am or 10 pm – 7
am IST (As per business needs) - 5 Days Working, 2 Days Rotational Week offs
Who we are:
Rayden Interactive, the brainchild of a born entrepreneurial duo, was founded in 2019.
We take pride in partnering with Phreesia, Inc to facilitate seamless patient intake
management through their path-breaking SaaS product, the Phreesia Patient Intake
Software.
We provide services related to UI/UX Designing and Development, Market Research,
Product Support and more. With our clan of domain specialists, skilled engineers, and
passionate designers, we work together to create new benchmarks of healthcare
service, and ease millions of human-medicine interfaces. Through an honest, creative,
and human-centric approach, we deliver enhanced patient experiences.
Our strength and the secret behind our team growing 100x in three years is our culture,
which is built around fairness, transparency, and trust. We believe that great work-life
balance and equal opportunities for growth are key to fueling a career ascent at the
workplace. Rayden Interactive is proudly certified by the Great Place To Work Institute,
the gold standard of global employer brands.
We champion our people, they champion us –
Rayden Interactive-www.raydeninteractive.
Phreesia Inc-www.phreesia.com